What currency does this website use? We are based in the USA so our prices are automatically set to US dollars. When you place your order your credit card company will automatically convert the US dollars to your local currency. If you take a look on the left side of your screen you will see "CURRENCIES" we can convert to Euro, Australian Dollar, British Pounds and Canadian Dollars. All prices are based on a set exchange rate and is updated every few weeks. You can convert currencies at http://www.xe.com/ucc/ to see today's current exchange rates.
How is your price so much lower than what I see at any optical or department store? That's simple.Optical and Department stores mark all their products up two to three times the wholesale price. Since we sell in bulk and do not hold a physical store we can afford to pass the savings on to our customers.
Unfortunately we do not sell spare parts. If you need a lens replacement please e-mail us at sales@shipmyshades.com and we will check if a replacement pair is available.
Is my personal information secure? The only information we keep on record is your billing/shipping and order info. All credit card and other payments go directly through PayPal with a secure 128-bit encryption. All our credit card processing is directly through PayPal and your payment information is not visible to anyone.
If I pay for expedited shipping how long will it take me to get my order?
We do offer several methods of shipping besides the regular FREE UPS GROUND SHIPPING. Please keep in mind that we do have a 1-5 business day processing period prior to shipment of all non-prescription orders. If an item is in stock it will ship same day or following business day. In the event we need to order the item directly from the manufacturer we may need to use the full 5 business days.
If you paid for NEXT DAY SHIPPING your item will ship NEXT DAY AIR after the processing period is complete. If you need the item by a certain day please e-mail us first so we can check availability in our stock.
Yes. Every item we sell is guaranteed to be 100% authentic. Every item comes with its original case, cleaning cloth, manufactural warranty/authenticity card and several brands come with their own box. We do not sell any fakes EVER. If you suspect your item is not authentic we recommend you take it to any optical or department store to be authenticated. If you are not satisfied with the item please contact us to schedule a return or an exchange.
My glasses are broken do you do repairs? Yes we do repairs. We are able to fix most frames at a minimal fee. To send in a repair you will have to prepay 9.99 for shipping and handling and send the frame to us. We will contact you within 5 business days with a price quote. To send in a repair please e-mail sales@shipmyshades.com for further info.
When will I receive my refund? We process all refunds within 24 hours. If you paid using PayPal, all refunds are immediate and you should see them in your account. If you still have problems, we will provide you with a reference number so you can contact paypal and ask them how come they have not credited your account yet.
If you paid using credit card, refunds are not instant. All Visa/MasterCard/AMEX/Discover transactions are processed Monday through Friday, at 4:00 pm EST. Once your refund has been processed, your issuing bank must accept the refund, then post the funds to your account. If it has been longer then 5 business days, and the funds are still not showing on your credit card, please contact us and we will provide you with the transaction ID so that you can contact your issuing bank and inquire about the funds.
Our customer service representatives are here to work with you. We will always assist you in anyway possible to resolve any issue.
